General Data Protection Regulation (GDPR)
We take the processing and storage of your personal information/data seriously. We process personal information given to us in accord with our GDPR registration.
Here's how your data is handled:
We process data on a Contract basis.
This means we processs your data to interact with you before entering into a contract (for example making an appointment to view a property)
If you apply for a Tenancy (Contract) your data will be used to process that application. (For example to allow credit checking and right to rent status checks.)
If your application for Tenancy is accepted and you are offered a Tenancy Agreement (Contract) then your data will be used in its preparation and ongoing management, both during and after any initial fixed term.
Register for updates form.
You are giving us consent to use your information to match you with a suitable property. We hold this information for 1 year only. After that we destroy it.
Thats it! We dont use it for anything else and we dont pass it on either!
Make an appointment to view form
Any details provided on this form are used in order to arrange a mutually conveinient time for you to meet ourselves or our representative agent at the property you are interested in viewing. We hold this information for 1 year only. After that we destroy it.
All information gathered to process your application for Tenancy
If your application for the property is unsuccessful we keep the information you submitted for 1 year and then destroy it. If your application is successful we are required to keep your information for 7 years following the end of the Tenancy. After that we destroy it.
Forms relating to your Tenancy of the Property
We hold this information for a maximum of 7 years after the end of the Tenancy. After that we destroy it. We use this information to manage your Tenancy Contract with us.
Forms giving third party information such as next of Kin
References supplied by Employers or others
If your application is unsuccessful we destroy this data after 1 year. If it is successful we hold it for a maximum of 7 years after the end of the Tenancy. After that we destroy it. We use this information to manage your Tenancy with us.
Maintenance and Reporting Forms in the Tenants area of our website
We hold this information for 1 year only. After that we destroy it. We use this information to deal with the problem that you have informed us about. This may include passing your contact details onto a tradesman to arrange for any repair or inspection.
Illegal Activities - Our Legal Obligation
If you or any visitor to the property are involved in illegal activities, and we are requested to make personal details available to the authorities, we will do so without seeking further consent from you or any third party.
Utilities, Council Tax, Water
We use any information you have given us to assist in setting up or ending your contract with the organisation supplying the property. This data is dealt with in the same way as all Tenancy agreement data.
Cookies on our website
For information on cookies please see our Cookie page
Private information given to us by any other means not listed above.
This information may be similar to that given in a form. For example you may telephone us to make an appointment to view. In this case we will deal with it in the same way as if it were given by a completed form.
The above gives an overall view of the way we handle data. If you would like to really delve into the fine print then you can access it here.
Of course please don't hesitate to contact us if you have any queries or concerns.