Tenants area

Useful information, maintenance reporting forms, tenancy management. Its all here! Please remember to visit regularly.

Water Leak!?

If you have a water leak it is important that you turn off the water supply to the flat and try to limit any damage that may be caused. 

 

The stop tap location was indicated to you at "Check In". It is also written down for you in the information section near the back of your tenancy agreement. 

 

Please then report the problem to us using the "maintenance problem" or "contact form" and in an emergency please also refer to the emergency contacts listed in your tenancy agreement. 

Got a problem or a plumbing or electrical emergency? 

Please tell us straight away! and also please look at the notice at the back of your tenancy agreement or the notice in the hallway for a list of emergency contacts. 

 

Please remember to tell us immediately you notice something! The tradesmen we use are always busy, but they usually attend to none urgent repairs within 14 days. So the sooner you report the problem the sooner we can get it sorted out for you!

Change a Light Bulb

Heres how to change a light bulb on our How to page

Smoke Alarm Battery Replacement

If your smoke alarm battery needs replacing please take a look at our How to page

Locked Out?

We recommend Peak Locksmiths for their fast efficient service.

Please remember to contact us first to see if we can help.

Their website is www.peaklocksmiths.co.uk

You will need to pay them directly.

Changed your phone, email or emergency contact details? 

Please tell us so we can update your contact details in our records.

Ready to give notice to move out?

Please click here or on the menu to fill in our notice to end tenancy form. Please remember that you need to give us at least one months notice.

Want to stay on at the end of your current Tenancy agreement?

Its simple! Just click here to fill out the form to extend your Tenancy Agreement and check our renewal fee.

Want to send us a Payment?

Click here for deails of accepted payment methods. Including online payments

Want to visit the Deposit Protection Service website?

Click here to go to the Deposit Protection website where you can log on to view your deposit and make changes to your account.

 

Please remember to log on and keep your contact details up to date with them. Click here

Want to change Utility Supplier?

You are free to change utitity supplier during your tenancy of the property.

However we just ask that you let us know your new suppliers details.

Click here to let us know.

Want to Decorate?

Our approved contractor can give you a Free Quote!

Click here to fill in a contact request.

Want Rubbish collection and Recycling information?

Click here to look at our recycling information page.

Deal with Mould & Condensation

Damp & Condensation Leaflet
Leaflet containing advice about the prevention of mold caused by damp and condensation.
Damp.pdf
Adobe Acrobat document [7.2 MB]

Keep warm & avoid frozen pipes!

Cold weather reminder
Reminders of how to prevent damage to the property during cold weather.
Cold weather reminder.pdf
Adobe Acrobat document [48.9 KB]

You can contact us by voice only on 0161 408 4749

 

You can text or voice via whatsapp or viber using our dedicated whatsapp & viber number 07968 331474

 

Or you can text or voice via Line using Line id. highpeakestates

Links:

NHS Advice

Cold weather advice from the NHS

Link to direct.gov.uk Link to Government website for all services

Link to Severn Trent Water website

HIGH PEAK BOROUGH COUNCIL

Link to Council website